GTA Retrofits offers many different types of LED accessories that can be installed inside the headlights. Heat is the number one enemy of any LED product. OEM LED headlights come prepared with massive cooling fins (click for picture) or electronic fans installed to keep heat to a minimum. Aftermarket products (typically) do not have this type of cooling capacity. Prolonged exposure to heat may cause an LED product such as a demon eye, halo, or strip to fail prematurely. While the products we supply are specifically made to be mounted inside headlight assemblies, they are designed to be universal, and some applications may experience more issues than others. Any color-changing product carries a much higher risk of failure when compared to a white/amber switchback product. Colour-changing products such as demon eyes, halos, and strips also rely on a Bluetooth receiver. Bluetooth receivers rely on compatibility with constantly changing mobile phones and software updates that can lead to syncing or connectivity issues.

If you have any doubt about the use of a colour-changing product installed inside your headlights; we recommend against installing it. By asking us to supply and install the color-changing RGB/RGBW/CHASING product, you accept that the product will most likely fail at some point in time.

Addressable LEDs (Chasing)

Addressable LEDS do not have “Drivers” controlling them like RGBW or Switchback products. If the product is receiving 5v or 12v (where required), as well as proper ground & data, the LEDs will have to be replaced, which will require opening the headlights. GTA Retrofits has made massive steps in product reliability with product updates & exterior safeties such as our GT Inline Capacitors.

Diagnosing and Replacing

For all other LEDs, in most cases LED driver replacement will remedy the issue of a faulty product that does not produce the proper color for example. LED drivers are mounted outside the headlight assembly which will not require the headlight to be opened again. In worst-case scenarios, the demon eye, halo, or strip itself can fail. This would require you to re-open the headlight and replace the defective product. While the product will be covered under the manufacturers’ warranty, any labor associated with the replacement of LED accessories is not covered by GTA Retrofits.

Should they fail, individual pieces such as Angel Eyes, Demon Eyes, Led Strips, Projectors, Bulbs, and Ballast are covered through manufacturers warranty, and will only be able to be warrantied once their guidelines have been followed. When installing your headlights, should they have items such as Angel Eyes, Demon Eyes, Strips, or any accessory with a connection to an external driver, the customer must apply dielectric grease to the connections and wrap them thoroughly with electrical tape, or heat-shrink to prevent shorting and corrosion, as corrosion due to improper install is NOT a warranty-able item. Suppose the customer is unfamiliar with their car to remove their bumper/remove their headlights. In that case, it is also HIGHLY recommended to mount all drivers and controllers in an accessible location for an easy swap.

As the world market continues to play games, suppliers are ever changing their prices, sometimes without notice. GTA Retrofits continues to try and maintain accurate pricing across the web-store, however sometimes items slip through the cracks. GTA Retrofits retains the right to “Refuse” to ship products until market price (3rd Party MAP guidelines) have been paid. GTA Retrofits is also more than happy to refund your money.

GTA Retrofits also reserves the right to adjust pricing without notice to accurately reflect competative market rates.

For items that you wish to return for a refund, please contact us first to see if they are returnable.

• No refunds are available after 30 days from the purchase date.
• All products must be in brand new condition, never installed and in their original packaging.
  • Unopened/Unused items that customers wish to return are subject to fees up to 25% of the value of the product, plus any merchant fees (e.g $1.5 for etransfer, or 2.5% for Paypal). Alternatively, the customer may choose to receive store credit for value up to 85% of the products cost.
  • Packages damaged while opening are subject to additional fees up to 35% purchase price.
• Return payment will be issued back through payment source.
• The buyer is responsible for return shipping.
• Shipping & Paypal fees are non-refundable.
  To initiate a refund request, respond to your ORDER CONFIRMATION e-mail. 

Items that you wish to exchange must be defective, purchasing the incorrect item is not grounds for an exchange. Before returning the items for an exchange, you must provide picture/video proof of the defect within 30 days of purchase. With our approval, you may ship the part back. The buyer is only responsible for return shipping to us. Once the part has arrived, we will test the product. If it is defective, a new replacement will be shipped back, free of charge. Should the part be in working order, it will be returned to you and the customer will be responsible for the return shipping cost.
To initiate an exchange request, respond to your ORDER CONFIRMATION e-mail. 

GT Items – Items that are house brand to GTA Retrofits at labeled with GT at the beginning of the item name. This means we’ve done our testing through multiple suppliers and variations before we found one that we’re happy to put our name on it. A shortlist of said items are;

• GT Demon Eyes
• GT Interior Bulbs
• GT RGBWA Chasing Strips
• GT RGBWA Chasing Halos
• GT Coated Halos
• GT Bluetooth RGBW Controller
• GT RGBW Always-on Driver
• GT FRS Spec D RGBWA Chasing Boards
• GT FRS Spec D Switchback Boards

Should any of these items require a warranty within 6 months, GTA Retrofits may offer to cover shipping costs.

For items that fail after the 6-month mark, but are still within warranty, the customer will be responsible for all shipping costs.

To initiate a warranty request, respond to your ORDER CONFIRMATION e-mail. 

Please include pictures of the faulty item, as well as any installation pictures you may have to help us diagnose any potential issues.

Items purchased through us from Morimoto, Diode Dynamics, or Bavgruppe must follow each manufacturer’s warranty guideline and will be provided a picture that they must imitate showing cut wires & serial numbers. Customers may send this photo in after following the standard troubleshooting procedures, switching components from side to side to isolate the problem, individually such as just the bulbs, then just the ballasts, etc. Once you have clearly identified which component failed, you will not have to return it to us for a replacement, but we recommend keeping it off of the vehicle*. Once you have confirmed the defective part, please contact us by phone or email for the next step of warranty replacement.

DO NOT CUT ANY COMPONENTS BEFORE WE HAVE APPROVED YOUR WARRANTY REQUEST!

Headlight & Taillight Assemblies (Morimoto & Vland)

The customer may be responsible for shipping their headlights to GTA Retrofits should a repair not be able to be completed by the customer themselves. GTA Retrofits is NOT responsible for any additional shipping charges.

Bavgruppe

In keeping with Bavgruppe’s return & exchange policy, NO RETURNS will be accepted under any circumstances. Exchange only due to failure of product.

Customers may be responsible for 100% of shipping-related costs for 3rd party warranty items.

To initiate a warranty request, respond to your ORDER CONFIRMATION e-mail. 

Please include pictures of the faulty item and any installation pictures you may have to help us diagnose any potential issues.

Pricing: GTA Retrofits carries many products from many brands, and works hard to maintain manufacturer MAP. Should GTA Retrofit’s price be listed as lower than the MAP at the time of product sale, GTA Retrofits reserves the right to correct the price before shipping the product, with the customer paying the difference. Customers are welcome to cancel their order once they are notified of a price discrepancy.

Shipping insurance: GTA Retrofits has partnered with Route shipping protection to provide shipping insurance on your purchase as hassle free as possible. Customers are also able to cancel the insurance at Check Out at their own discretion.

If a product is “lost” by Canada Post/Canpar/UPS or any other shipping company that has been used, the customer will only be reimbursed for the amount the package was insured for!

GTA Retrofits is not responsible for any damage caused to your vehicle, it’s headlights, or any injury that may result due to modification and/or improper installation of any product’s, or complete retrofit from our store. You should be aware that all modifications to headlights may put them out of compliance with regulatory laws governing vehicle lighting in your city/province/country and therefore the products we sell are designed for off-road use only.

GTA Retrofits cannot be held responsible for any border seizures that the customers’ border officers may enforce. The customer assumes all risk and responsibility.

GTA Retrofits may send you a one-time (per order) follow-up email asking you to provide feedback and ratings on your products purchased. This does not sign you up for an e-mail list.

This Privacy Policy describes how GTA Retrofits (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor woocommerce.

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Woocommerce.

Customer support information

• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose

Minors

The Site is not intended for individuals under the age of [INSERT AGE]. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Woocommerceto power our online store. You can read more about how Woocommerce uses your Personal Information.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dl
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK – https://www.facebook.com/settings/?tab=ads
• GOOGLE – https://www.google.com/settings/ads/anonymous
• BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Woocommerce uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your Rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@gtaretrofits.com.